What Information Do We Collect?

At Petvesta.com, we gather information when you register on our site, place an order, or subscribe to our newsletter. This may include your name, email address, mailing address, and phone number, ensuring we can provide you with the personalized and efficient service you deserve.

How Do We Use Your Information?

Your information is precious to us and may be used for the following purposes:

To Personalize Your Experience: We tailor our service to meet your individual needs, enhancing your experience with Petvesta.

To Improve Customer Service: Your information helps us respond more effectively to your requests and support needs.

To Process Transactions: We assure you that your information, public or private, will not be sold, exchanged, transferred, or given to any other company without your consent, other than to deliver the requested product or service.

To Send Periodic Emails: The email address provided may be used for order updates, company news, and related product or service information. You can unsubscribe from future emails through instructions at the bottom of each email.

How Do We Protect Your Information?

We employ various security measures to maintain the safety of your personal information. This includes the use of secure servers and ensuring sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our Payment gateway providers’ database, accessible only to authorized personnel.

Do We Use Cookies?

Yes. Cookies are small files transferred to your computer’s hard drive through your Web browser (if you allow) that enables us to recognize your browser and remember certain information, such as items in your shopping cart.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or transfer your personally identifiable information to outside parties, except trusted third parties who assist us in operating our website, conducting our business, or serving you, as long as those parties agree to keep this information confidential.

Online Privacy Policy Only

This privacy policy applies only to information collected through our website and not to information collected offline. Petvesta.com takes care to protect your data and will not distribute it without your consent.

Changes to Our Privacy Policy

We may update this policy occasionally to reflect changes in our practices. Customers are encouraged to review this policy frequently to stay informed of any updates. Changes take effect immediately upon posting.

Your Consent

By using Petvesta.com, you consent to our privacy policy.

During a Sale or Promotion Offer

• Discounts are not valid on products with existing promotions or on equestrian items.
• No refunds or exchanges on discounted items.
• Petvesta reserves the right to cancel promotions at any time.
• During high order volumes, delivery times may extend up to 3 days.

Contacting Us

If you have questions about this privacy policy, you can contact us at:

Website: www.petvesta.com (Better Point Pavilion Portal LLC)
Address: Dubai, United Arab Emirates
Email: feedback@petvesta.com
Phone: +971 542145650

By engaging with Petvesta, you’re entrusting us with a part of your family. We take this responsibility seriously, ensuring your privacy and security are always at the forefront of our mission.