Return Policy

At PetVesta, we are committed to ensuring the satisfaction of our customers. If for any reason you’re not completely satisfied with your purchase, we offer a hassle-free return or exchange within 14 days of purchase. If you purchased online, you can opt for an exchange, online credit, or a refund, subject to our Terms and Conditions. Please ensure you have the original invoice or receipt at the time of return.

How to Process Your Return:

Online:
Log into your PetVesta account.
Navigate to ‘Order History.’
Select ‘Return’ next to the item you wish to return and specify the reason.
Submit your request for a confirmation of a free pickup service.

If you encounter any issues, contact us at +971 542145650 from 8:30 AM to 10:00 PM (Mon-Sun) or email us at feedback@petvesta.com.

Exceptions:
Frozen Products: Returns not accepted.
Sale Items: Items purchased on sale are final and not eligible for returns.
Altered/Tampered/Used Items: Not eligible for returns.
Sustainability Note:

In our commitment to sustainability, we encourage customers to thoroughly review their purchases to minimize the need for returns, reducing environmental impact. Our team is always available to provide detailed product information and guidance to help you make informed choices.

Management Discretion:

Returns or exchanges for reasons not covered above will be evaluated on a case-by-case basis, subject to management approval.

By shopping with PetVesta, you are part of our family, and we are dedicated to providing you with quality products and services. Should you need further assistance, our customer service team is here to help make your experience as smooth and satisfying as possible.