Privacy Policy

Privacy Policy 

1. Information We Collect

We may collect the following types of personal data when you use our services:

a. Information You Provide Directly

• Name

• Email address

• Phone number

• Shipping/billing address

• Payment details (processed securely via third-party providers)

• Pet details (name, breed, age) for grooming appointments

• Account login credentials (if applicable)

• Communication and support inquiries

b. Information Collected Automatically

• IP address

• Browser type and device information

• Cookies and tracking technologies

• Pages visited and actions taken on the site

2. How We Use Your Information

We use your information for the following purposes:

• To fulfill product orders (e-commerce)

• To schedule and manage grooming appointments

• To send transactional emails and notifications

• To personalize your shopping or booking experience

• To improve our website and customer service

• To prevent fraud and ensure site security

• To comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Service providers (e.g., payment processors, delivery services)

• Grooming staff and pet service professionals

• Analytics and marketing tools (Google Analytics, email services)

• Legal authorities, if required by law or to protect our rights

4. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights:

• Access to your data

• Correction of inaccurate information

• Deletion of your data

• Objection to processing

• Withdrawal of consent

• Data portability

To exercise any of these rights, please contact us at [your support email].

5. Data Retention

We retain your personal data only as long as necessary for the purposes listed above, unless a longer retention period is required by law.

6. Cookies and Tracking

We use cookies to enhance your browsing experience, track site usage, and show relevant promotions. You can manage or disable cookies via your browser settings.

7. Third-Party Links

Our websites may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we learn we have collected such data, we will delete it promptly.

9. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the Internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with the “Effective Date” at the top.